Running a WordPress website comes with its own set of challenges, and occasionally, issues may arise that hinder your ability to access the admin panel. One such problem can occur after integrating your website with Ezoic. In this article, we will explore the potential causes and provide step-by-step solutions to help you regain access to your WordPress admin panel.
When there’s an error accessing your WordPress admin panel, it should be related to the miscategorization of ezoic IPs at the WordPress level, this can be caused by security plugins blocking ezoic IPs. When you have an error like this you should get these done as soon as possible.
- Whitelisting Ezoic IPs at your host.
Since some hosts still blacklist ezoic IPs its worth confirming and requesting them to whitelist it, you can find the ezoic IPs at https://support.ezoic.com/kb/article/how-to-fix-origin-errors.
- Whitelisting Ezoic IPs in your Security Plugin
Security Plugins Like WordFence can block ezoic IPs and this will cause issues logging in to your WordPress site, so you should whitelist the IPs from the Plugin settings. In case you can’t access your WordPress and will like to whitelist the IPs in your plugin settings then you need to implement the following steps.
- Go to your file manager and in
/wp-content/plugins/the directory deletes the security plugin.
- You should be able to access your WordPress admin if that’s the issue.
- Before activating the plugin make, sure to include ezoic IPs in the whitelisted IPs and the issue should be solved.
- Make sure to reach out to ezoic after the whitelist
After doing the above 2, you should reach out to ezoic support at the community https://community.ezoic.com/, so they can add your site to the proxy shortlist, and do other necessary steps.
Further Steps to Take when You are Unable to Login to Admin Panel on WordPress Website After Connecting to Ezoic
- Understanding the Issue:
When you’re unable to log in to your WordPress admin panel after connecting to Ezoic, it can be frustrating. However, it’s important to remain calm and go through a systematic troubleshooting process. This issue can be caused by various factors, such as incorrect settings, conflicts with plugins or themes, caching problems, or DNS misconfigurations.
- Clearing Browser Cache and Cookies:
Sometimes, your browser’s cache and cookies can interfere with the login process. Start by clearing the cache and cookies of your preferred browser and attempting to log in again. If this resolves the issue, you’re good to go. If not, proceed to the next step.
- Checking Ezoic Configuration:
Ensure that you have correctly configured Ezoic on your website. Double-check the settings and make sure you followed the integration steps provided by Ezoic. It’s possible that an incorrect configuration could be preventing you from accessing the admin panel. Review the Ezoic documentation or contact their support for assistance.
- Deactivating Plugins:
Incompatible or poorly coded plugins can sometimes cause conflicts and prevent you from logging in. To determine if a plugin is the culprit, access your website via FTP or a file manager, navigate to the
/wp-content/plugins/directory, and temporarily rename the “plugins” folder to something like “plugins_disabled.” This action will deactivate all your plugins. Now, try logging in to the admin panel. If successful, one of the plugins was causing the issue.
- Switching to a Default Theme:
Similar to plugins, themes can also create conflicts that hinder your ability to log in. By switching to a default WordPress theme, such as Twenty Twenty-One, you can determine if your current theme is causing the problem. In the WordPress admin panel, navigate to “Appearance” and then “Themes.” Activate a default theme and try logging in again.
- Manually Disabling Ezoic:
If the previous steps didn’t resolve the issue, you can try temporarily disabling Ezoic to see if it’s the cause of the login problem. Access your website’s files via FTP or a file manager and locate the “wp-content” folder. Within this folder, find the “mu-plugins” directory and rename it to something like “mu-plugins_disabled.” This action will deactivate Ezoic temporarily. Now, attempt to log in to the admin panel. If successful, it suggests that Ezoic is causing the issue.
- Checking DNS Settings:
Ezoic requires DNS changes to route your traffic through their platform. Incorrect DNS configurations can lead to login issues. Ensure that you have correctly configured your DNS settings as per Ezoic’s instructions. Double-check the A records, CNAME records, or any other DNS settings Ezoic recommends.
- Contacting Support:
If you have followed all the steps above and are still unable to access the admin panel, it’s advisable to reach out to both Ezoic and WordPress support for further assistance. Provide them with detailed information about the issue, the troubleshooting steps you’ve already taken, and any relevant error messages you encountered.
Experiencing difficulty logging in to the WordPress admin panel after connecting to Ezoic can be frustrating, but by following the systematic troubleshooting steps outlined in this article, you can identify and resolve the issue. Remember to clear browser cache and cookies, review Ezoic configuration, deactivate plugins and switch to a default theme, manually disable Ezoic if needed, check DNS settings, and seek support if necessary. With perseverance and the right approach, you’ll regain access to your admin panel and resume managing your WordPress website smoothly.